TentoVision Terms of Service

Our Service consists of the TentoVision website and the TentoVision mobile app for smartphones and tablets. The TentoVision app is available on the Apple App Store and Google Play Store.

Our Service enables you, through the use of our software and compatible devices, to:
(i) Access, view, and manage digital video content broadcasted, recorded, or distributed via the Service; and
(ii) Broadcast, record, and distribute live or pre-generated digital media content.

The Service is provided by TentoSoft Solutions Private Limited (CIN: U72900TN2021PTC148830) having its registered office at No. 34, Saraswathi Nagar, Neelankarai, Chennai – 600115, Tamil Nadu, India.

By using our Service, you agree to these Terms of Service. Please read them carefully.

We may update these Terms periodically to reflect changes in our products, legal requirements, or policies. Updated terms will be posted on our website and will take effect 14 days after posting, unless otherwise stated.

1. Using Our Service

Some functions of the Service require you to have a TentoVision account. You may create one directly through our website or your authorized provider/integrator may create one for you.

When creating an account, you must provide accurate, current, and complete information about yourself and keep it updated. TentoVision reserves the right to suspend or terminate accounts that contain false or incomplete information, or use inappropriate user IDs.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at support@tentovision.com if you suspect unauthorized use of your account.

You must use the Service only in accordance with applicable laws, our policies, and these Terms.

2. Age Restrictions

The TentoVision Service is not intended for children under 13 years of age. By using our Service, you confirm that you are at least 13 years old or have legal parental or guardian consent to use it.

3. Intellectual Property

All intellectual property rights in our Service, software, and related content belong to TentoSoft Solutions Private Limited.

Using our Service does not give you ownership of any intellectual property rights in our products, software, or content you access.

You may not copy, modify, distribute, or create derivative works from our software or materials unless expressly permitted by us in writing.

Except where otherwise agreed, TentoVision retains ownership of any modifications or new features developed for or within the Service.

4. AI Training Models

We may use artificial intelligence (AI) technology to improve our Service by training AI models.

If you opt in, you authorize us to use non-identifiable footage or metadata from your cameras to enhance our AI performance.

We will not store or share personal data or footage with third parties, and all training will comply with our Privacy Policy and applicable Indian data protection laws.

5. Service Misuse

You agree not to misuse our Service, including by:

You may not use our platform for illegal surveillance, invasion of privacy, or any prohibited activity under Indian law.

We may suspend or terminate your account if we detect misuse or violation of these Terms.

6. Subscription and Billing

TentoVision offers monthly and annual subscription plans with different features and storage limits.

You can subscribe either directly through our website or through an authorized TentoVision provider.

6.1 Direct Subscription (Paying TentoVision)

You must provide a valid payment method to activate your subscription. Subscription fees and applicable taxes will be billed automatically at the start of each billing cycle.

If payment fails, you remain responsible for any uncollected amounts, and your access may be suspended.

Payments are non-refundable and there are no credits for partially used months.

If you cancel, you will continue to have access until the end of your current billing period.

6.2 Provider Subscription (Paying Through Installer/Integrator)

If you subscribed through a TentoVision Provider, your billing relationship is with that Provider, not TentoVision.

All payment, billing, and cancellation inquiries must be directed to your Provider.

7. Cancellations

You may cancel your subscription anytime by logging in to your TentoVision account or contacting your Provider.

Cancellations take effect at the end of the current billing cycle. Downgrading or canceling may delete recordings or features not supported under your new plan.

8. Hardware Warranty – TentoVision Cloud Adapter

All TentoVision Cloud Adapters come with a 3-year limited warranty from the date of delivery.

8.1 Regular Warranty

TentoVision warrants that Cloud Adapters will be free from defects in materials and workmanship for 3 years after delivery.

We may repair or replace defective devices using new or refurbished parts.

Warranty service must be carried out by TentoVision or an authorized partner. This warranty applies only to the original purchaser and is non-transferable.

8.2 Non-Warranty Conditions

The warranty does not cover:

For returns or replacements, contact support@tentovision.com for authorization before shipping.

9. Refund Policy (Hardware)

If you purchased your Cloud Adapter directly from TentoVision and decide not to continue after your free trial, you may request a refund within 7 days after the trial ends. Email refund requests to sales@tentovision.com. Refunds are processed only for timely requests.

10. Privacy and Data Protection

Our Privacy Policy explains how we collect, use, and protect your personal data. By using our Service, you consent to the collection and processing of your data in accordance with our Privacy Policy and applicable Indian laws, including the Digital Personal Data Protection Act (DPDP Act), 2023.

11. Software License

TentoVision grants you a personal, non-exclusive, non-transferable, revocable license to use our software solely for accessing and managing your connected devices. You may not reverse engineer, modify, or distribute our software without written permission.

12. Service Modifications and Termination

We may modify, suspend, or terminate the Service or specific features at any time for maintenance, upgrades, or legal reasons. Where possible, we’ll provide advance notice and allow users to download or transfer their stored data before termination.

13. Warranties and Disclaimers

We provide our Service using commercially reasonable skill and care. However, except as expressly stated, we provide the Service “as is” without warranties of any kind, express or implied.

TentoVision does not guarantee uninterrupted or error-free operation, nor that the Service will meet every user’s requirements.

14. Limitation of Liability

To the maximum extent permitted by law, TentoVision and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits or data.

Our total liability for any claim shall not exceed the amount paid by you to use the Service in the preceding 12 months.

15. Business Use of the Service

If you use the Service on behalf of a business or organization, that entity agrees to indemnify TentoVision and its affiliates from any claims or damages arising from its use or violation of these Terms.

16. Jurisdiction and Governing Law

These Terms are governed by and construed in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

17. Contact Information

For support or technical assistance:

support@tentovision.com

For sales or general inquiries:

sales@tentovision.com

Registered Address:
TentoSoft Solutions Private Limited
No. 34, Saraswathi Nagar, Neelankarai, Chennai – 600115, Tamil Nadu, India